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Job Summary:

We are looking for a highly motivated and personable Customer Service Representative (CSR) to join our team. As the first point of contact for our customers, the CSR will provide professional, friendly, and efficient support, ensuring every customer interaction leaves a positive impression. You will handle inquiries, resolve complaints, and support clients across various channels such as phone, email, chat, and social media.

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Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, live chat, or social media.
• Resolve customer issues efficiently and professionally, escalating complex issues to higher-level support when necessary.
• Maintain a high level of product and service knowledge to provide accurate information.
• Document customer interactions and transactions in the CRM system.
• Follow communication scripts and standard operating procedures when handling customer concerns.
• Identify and assess customer needs to achieve satisfaction.
• Provide feedback to the team regarding recurring issues and potential product improvements.
• Stay updated on new products, services, features, and policies.
• Meet personal/team performance targets for customer satisfaction, response time, and issue resolution.
• Work collaboratively with other departments to ensure seamless service delivery.

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Required Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Proven customer support experience or experience as a client service representative.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in challenging situations.
• Proficient in using computers, email, and CRM tools.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Ability to work in a fast-paced environment and adapt quickly to changes.

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Preferred Qualifications:

• Experience with Zendesk, Freshdesk, Salesforce, or similar CRM software.
• Bilingual or multilingual is a plus.
• Experience in [industry-specific experience, e.g., e-commerce, healthcare, finance].

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Key Competencies:

• Empathy and active listening
• Clear and concise communication
• Patience and professionalism
• Teamwork and collaboration
• Accountability and ownership

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Benefits:

• Competitive salary
• Paid time off and holidays
• Health, dental, and vision insurance
• Retirement plan options
• Ongoing training and career development
• Remote work options (if applicable)

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Let me know if you’d like this tailored for a specific industry like tech, retail, finance, or healthcare.